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schoolLMSadd_shopping_cartWebshop

Meet Pressly!"
Dé compressiemascot
of the Varodem webshop.

Ordering online
compression
starts
here!

Easily order compression products online

The Varodem webshop was developed especially for healthcare professionals, with a focus on ease of use. We understand like no other how important it is as a practitioner to quickly and efficiently order the right product for your patient. Discover our webshop range and order directly online!

Our webshop is exclusively accessible to registered Varodem customers. It is important to create a separate account for each employee.

With the Varodem webshop, you can be sure: well ordered is well taken care of!

Create account

The advantages of the Varodem webshop at a glance:

  • Order from the full Varodem range
  • See the overview of all your orders at Varodem
  • View the current status of your order
  • Track your orders via track & trace
  • Request quotes easily and without obligation
  • Save favorite products in your wish list
  • Repeat previous orders with a few clicks
  • Determine your own delivery address for your order

Frequently asked questions and answers

Can’t figure it out? No problem! All roads lead to Rome! We’ve collected frequently asked questions and answers on this page to help you.

Can’t figure it out? No problem! All roads lead to Rome! We’ve collected frequently asked questions and answers on this page to help you. In addition, our Webshop Q&A document questions and answers with pictures that explain step by step. We update this document regularly.

Account

How do I create a Varodem webshop account?

Click here to create a Varodem webshop account. Note! Our webshop is accessible exclusively to registered Varodem customers.

What is my Varodem customer number?

Would you like to retrieve your Varodem customer number? Then contact our help desk.

Not a customer of ours yet? Fill out the registration form and you will receive a customer number as soon as possible.

How do I change my password?

Under“My Account” > “Account Information” you can change your password.

How do I change my email address?

Under“My Account” > “Account Information” you can change your e-mail address.

How do I change my address?

To change your address, contact our help desk.

However, additional delivery addresses can be created by yourself. Under “My Account” > “Address Browser” you can add addresses. This puts you in control of the delivery address for your order.

How do I change my payment method?

To change your payment method, please contact our help desk.

Can multiple employees work with one account or log in with the same e-mail address?

We recommend that you create a separate account for each employee. Separate e-mail addresses are required for each registration. Employees do use the same customer number. If two employees share an account, this can lead to login problems and delays in the ordering process.

Can my order confirmations and quotes be sent to a different email address?

Yes, that is possible. You can enter a CC email address in your account details. From then on, all order confirmations and quotes are automatically sent to the registered e-mail address as well as to the second (CC) e-mail address.

How do I deactivate my Varodem webshop account?

We would be very sorry if you wanted to deactivate your Varodem webshop account. Nevertheless, this is of course possible. Send an e-mail to info@varodem.nl with ref: Deactivate Varodem Webshop account. We will deactivate your account as soon as possible. Note: deactivated accounts cannot be restored. Saved data / webshop orders will be permanently lost.

Orders

Why can't I add a product to my cart?

To add a product to your cart, all required fields must be filled in and/or clicked. Please check that you have filled in or selected everything correctly.

Can I cancel or change my order through the Varodem webshop?

No, orders cannot be cancelled or changed through the Varodem webshop. To cancel or change an order, please contact the Varodem helpdesk.

Can I place a repeat order (re-order)?

Yes, you can easily place a repeat order (re-order) of a previous order. Please note that this is only possible for orders placed through the Varodem webshop. Orders placed through another order channel (such as by e-mail) cannot be placed as a re-order in the webshop.

Why do I also see in my account orders that were not placed through the webshop?

All orders received at Varodem are visible in the webshop. Even if they have been placed through other channels, such as by email or phone. As soon as an order is entered, it automatically appears in your webshop overview. Here you can see through which channel the order was placed, for example:

  • Email
  • EDI (VLOT)
  • Customer Service (Help Desk)
  • Webshop.varodem.com
  • Phone
  • Representative
What is the status of my order?

You can track the status of your order via “My Orders”under the heading “Status”.

Open: The order has just been created or is still being checked. Processing has not yet been completed.
In process: We are in the process of processing your order. It will be shipped as soon as possible.
Partially shipped: Part of your order has already shipped, the rest will follow. You can view the shipping status for each item in your account.
Fully shipped: All parts of your order have been shipped. Delivery usually takes place within 1-2 business days. For each part you can follow the track & trace.
Fully canceled: The entire order has been canceled.

Quote

How can I request a quote?

There are two ways to request a quote in the Varodem webshop.

Through a product page: Put together the product you want and click the “request a quote” button. A window will open where you can enter additional details and then request the quote.
Via the shopping cart: Add one or more products to the shopping cart and click on the “Request Quote” button. A window will open where you can enter additional details and then request the quote. In this way you will receive one quote for the entire contents of the shopping cart. This is useful, for example, for multi-part deliveries or follow-up deliveries.

Additional information you can include with the quote request:

Quote number: This number is automatically created by Varodem
Quote reference: For example, your internal order number
Comment(s): A message to our helpdesk
Show individual product specifications: Select this if you want the options to be displayed individually, including pricing.

Tip: Leave the ‘quote reference’ and ‘comments’ fields blank to automatically receive the quote (PDF) by email within one to two minutes. If you fill in these fields, they will first be reviewed by the helpdesk and only then will the quote be sent. You will receive the quote by email but the quote can also be found in your account under ”My quotes”.

What is the status of my quote?

You can track the status of your quote via “My Quotes”under the heading “Status”.

Pending: Your quote request has reached us. You will receive a confirmation email. The quote is currently locked for editing. The quote will become available as soon as it is released by Varodem.
Updated: Your quote is available and released. You can download the quote as a PDF in your account under the ”My Quotes” tab > ”View”.
Rejected: Your offer request has been rejected.
Ordered: You agree with the quote and the product is ordered.

Shipping and delivery

What are the shipping costs?

Shipping costs are in accordance with our general terms of delivery.

How long is the delivery time?

The delivery time depends on your delivery address and country. For more detailed information please contact our helpdesk.

Where is my order?

You can track the status of your order via ”My Orders” under the heading ”Status” in your webshop account.

Once your order has been shipped, it will be transferred to the delivery service as soon as possible. Delivery within the Netherlands usually takes place within one to two business days from that time.

Through your account you can track your order with a track & trace code. This also applies to orders placed outside the webshop, such as by email or phone.

Do you have questions about your order? Please contact our help desk and have your order number handy.

Can I set a different delivery address?

Yes. Additional delivery addresses can be created on your own. Under “My Account” > “Address Browser” you can add addresses. This way you are in control of the delivery address of your order.

Wish List

What is a wish list?

The wish list is a handy feature that allows you to save products for later. This is especially useful when there are still questions about a product, additional information is needed, or when you are still unsure about placing an order.

Products can be added to a wish list with or without a patient’s size information.

From a wish list, products can easily be added to the shopping cart or, if necessary, further edited before completing the order. The wish list thus supports an efficient ordering process.

You can create multiple wish lists with their own title. Please note that when you add a product from your wish list to your shopping cart, it is automatically removed from your wish list.

Products

Can I order all Varodem products through the web shop?

Through the webshop you can easily order Standard-solution and custom-made products. All products are available, with the exception of Curetex (not yet included).

Is it also possible to order custom-made products?

Yes. For custom orders, it is possible to enter patient size information similar to our order forms. This can be done directly during ordering or at a later time during checkout (measure later). Completing the “comments” field is mandatory for custom-made orders. This is usually where the patient’s name is noted.

Errors and problems

The web shop is not working properly. What could be the cause of this?

In some cases, errors or problems may occur when using the Varodem web shop, for example due to outdated or conflicting data stored in the browser.

This often happens when an account is used simultaneously on multiple devices, or when multiple colleagues within one organization are working with the same login credentials. Therefore, we recommend using a personal account per user.

Do problems still occur? Then try clearing your browser’s cookies and cache. That usually solves this kind of malfunction.

Is the webshop still not working properly? Please contact our helpdesk.

Download webshop Q&A document

Is your question not listed or do you need additional support?
Then get in touch using the contact form below!

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